Need help? Write to us at [email protected] — we'll get back to you as soon as possible.
Getting started
How does Nuvott work?
Nuvott is a private space where you and your partner set mutual agreements about your relationship boundaries — together, by mutual consent. If something falls outside what you both agreed, you both receive a calm, neutral notification. No judgment, no drama.
Do both partners need to create an account?
Yes. Nuvott requires both partners to have an account and to explicitly agree to the terms you set together. Nothing is activated without both of you confirming it.
Is Nuvott a surveillance app?
No. Nuvott is built on mutual consent. Neither partner can set boundaries or activate notifications without the other's explicit agreement. Both partners see everything. There are no hidden features.
Privacy and security
Can Nuvott read our agreements?
No. The content of your mutual agreements is end-to-end encrypted (AES-256-GCM). We cannot read it, and we cannot share it with anyone — including law enforcement, unless compelled by a court order covering technical metadata only.
What data does Nuvott store?
We store your account information (email, username) and encrypted agreement data. We do not collect location, contacts, or social media data. For full details, see our Privacy Policy.
Is my data stored in Europe?
Yes. All data is stored on servers located within the European Union, in compliance with GDPR.
Account management
How do I delete my account?
Go to Settings → Account → Delete account. All your personal data and encrypted agreement data will be permanently deleted within 30 days.
What happens to my partner's data if I delete my account?
When one partner deletes their account, the shared agreement data is deleted for both. Your partner will be notified.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot password" and enter your email address. You will receive a reset link within a few minutes.
Technical issues
The app is not working as expected.
Please contact us at [email protected] with:
- A description of the issue
- Your device model and operating system version
- The app version (found in Settings → About)
- Screenshots if applicable
I found a security vulnerability.
Please report it responsibly to [email protected] with the subject line "Security Report". We take all security reports seriously and will respond within 48 hours.
Contact
Talk to us. Any time.
- General support: [email protected]
- Privacy requests: [email protected]
- Operated by: [NOMBRE ENTIDAD — pending SL constitution]